Frequently Asked Questions About Answering Calls
A virtual receptionist is an individual highly qualified in phone etiquette practices and customer service, except they aren't stationed in your office.
See our blog post regarding virtual receptionists
We most certainly can. You provide us with a list of names, numbers, and a script, and we will do the rest.
The ability to customize our outbound feature to fit your needs means less day to day stress for you. Just give us the details, and we can make the calls.
We expect most businesses will have their own established phone numbers.
We will provide you an assigned Epic Receptionists phone number with your local area code as a first step (some area codes may not be available)
From there, you have two options:
- You can either forward your calls to your Epic Receptionists number using your existing phone number.
- You can publish the Epic Receptionists number we assign you on your website, marketing materials, etc. Please note; however, we retain ownership of this number and cannot port it out to you in the future.
Not at all!
If this is the case, we highly recommend purchasing an affordable phone number from a provider like Google Voice, Phone.com or Grasshopper. Once you have a number from them, then you can forward it to us.
We can design your plan according to your small business needs. You may forward or stop forwarding your calls at your discretion. This also includes times of the day, certain weeks of the month, etc. We will work with you to design a plan that fits your needs.
Our standard protocol is to place a caller on hold when transferring calls and call you first before connecting the caller.
We offer four differnt pricing options to best fit your needs.
Take a look at our pricing page for specifics.
Most answering companies offer a one-size-fits-all message taking service for a fee. Others give you a robot that your customers can talk to. We provide a live, friendly, and professional experience with every phone call as if we were sitting at your front desk.
We also offer flexibility in how you interact with our service by crafting a custom package for you.
The customer contact center is the central point where all customer interactions are controlled over various channels with coordination, the unification of people, and the latest tech. Contact centers have become a crucial component of a successful business strategy; their ultimate focus is to provide customers with impactful customer care, technical assistance, and sales support on diverse media platforms.
See our blog post regarding Customer Contact Centers